Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how ezbet.cam (hereinafter referred to as "ezbet," "we," "us," or "our") collects, uses, discloses, stores, and protects the personal information of users (hereinafter "you," "your," or "User") who access or use our website, mobile applications, and gaming services (collectively, the "Services").

This Privacy Policy is an integral part of our Terms and Conditions and should be read in conjunction with that document. By creating an account or using the Services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

ezbet is committed to protecting your privacy in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and all applicable Philippine data protection regulations. We implement appropriate technical and organizational measures to ensure the security and confidentiality of your personal information.

2. Information We Collect

2.1 Personal Information Provided by You

When you register an account with ezbet, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number
• Contact Information: Email address, mobile phone number, residential address, and postal code
• Financial Information: Payment method details (GCash number, Maya account, bank account numbers), transaction history, deposit and withdrawal records
• Verification Documents: Copies of government-issued ID (such as Philippine passport, driver's license, or national ID), proof of address documents, and selfie photographs for identity verification
• Account Credentials: Username, password (stored in encrypted form), and security questions

2.2 Information Collected Automatically

When you access or use ezbet services, we automatically collect certain technical information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifier (IMEI, MAC address)
• Usage Data: IP address, geographic location, login timestamps, pages visited, games played, bet history, session duration, and clickstream data
• Communication Records: Records of your interactions with customer support, including chat transcripts, email correspondence, and call recordings
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, remember preferences, and analyze platform performance

2.3 Information from Third Parties

ezbet may receive information about you from third-party sources including:

• Payment processors (GCash, Maya, banks) providing transaction confirmation and fraud prevention data
• Identity verification services confirming the authenticity of submitted documents
• Credit reference agencies and fraud prevention agencies (where permitted by law)
• Publicly available databases for regulatory compliance and anti-money laundering checks

3. How We Use Your Information

ezbet processes your personal information for the following legitimate purposes:

3.1 Service Provision and Account Management

• Creating and managing your gaming account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to games, promotions, and platform features
• Authenticating your identity and maintaining account security
• Communicating with you regarding your account, transactions, and services

3.2 Legal and Regulatory Compliance

• Verifying your age and identity to comply with legal gambling age restrictions (21+ years in the Philippines)
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks as required by Philippine gaming regulations
• Detecting, preventing, and investigating fraud, money laundering, and other illegal activities
• Responding to legal requests from law enforcement and regulatory authorities
• Maintaining records for audit and regulatory reporting purposes

3.3 Platform Improvement and Analytics

• Analyzing user behavior to improve platform functionality and user experience
• Conducting market research and analyzing gaming trends
• Testing new features, games, and services
• Generating anonymous, aggregated statistics for internal business purposes

3.4 Marketing and Communications

• Sending promotional offers, bonuses, and marketing communications (with your consent)
• Personalizing content and recommendations based on your gaming preferences
• Notifying you of platform updates, new games, and special events
• Administering loyalty programs, tournaments, and VIP rewards

3.5 Responsible Gaming and Player Protection

• Monitoring gaming patterns to identify potential problem gambling behavior
• Implementing and enforcing deposit limits, loss limits, and self-exclusion requests
• Providing access to responsible gaming tools and resources
• Intervening when concerning gambling patterns are detected

4. Legal Basis for Processing

Under Philippine data protection law, ezbet processes your personal information based on the following legal grounds:

5. Information Sharing and Disclosure

ezbet does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment processors (GCash, Maya, banks) for deposit and withdrawal transactions
• Identity verification services for KYC compliance
• Cloud hosting providers for secure data storage
• Customer support software platforms
• Analytics and marketing service providers

These service providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and security.

5.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement, regulatory bodies, or government authorities when:

• Required by law, court order, subpoena, or legal process
• Necessary to comply with gaming regulations and licensing requirements
• Requested by Philippine Amusement and Gaming Corporation (PAGCOR) or other regulatory agencies
• Required to investigate suspected fraud, money laundering, or illegal activity

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the successor entity. We will provide notice and obtain consent where required by law.

5.4 With Your Consent

We may share your information with third parties when you provide explicit consent for such disclosure.

6. Data Security Measures

ezbet implements comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All sensitive data is encrypted using 256-bit SSL/TLS encryption during transmission and AES-256 encryption at rest
• Access Controls: Strict role-based access controls limit employee access to personal information on a need-to-know basis
• Secure Data Centers: Data is stored in secure, geographically redundant data centers with 24/7 physical security monitoring
• Regular Security Audits: We conduct periodic security assessments and penetration testing by independent third parties
• Employee Training: All staff members receive regular training on data protection and security best practices
• Incident Response: We maintain an incident response plan to quickly address any data breaches or security incidents

Despite our robust security measures, no system is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized account access.

7. Data Retention

ezbet retains your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

• Active Accounts: Information is retained for the duration of your active account
• Closed Accounts: After account closure, we retain certain information for seven (7) years to comply with financial record-keeping requirements under Philippine law
• Transaction Records: Financial transaction records are retained for ten (10) years as required by anti-money laundering regulations
• Marketing Communications: If you opt out of marketing, we retain only the minimum information necessary to honor your opt-out request
• Legal Holds: Information subject to legal holds or investigations is retained until the matter is resolved

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with industry best practices.

8. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used format within thirty (30) days of your request.

8.2 Right to Correction

You may request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings or by contacting customer support.

8.3 Right to Deletion

You may request deletion of your personal information, subject to our legal obligations to retain certain records for regulatory compliance. Note that account deletion may be irreversible.

8.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.

8.5 Right to Data Portability

You may request transfer of your personal information to another service provider in a machine-readable format, where technically feasible.

8.6 Right to Lodge a Complaint

If you believe your privacy rights have been violated, you may lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 12 below.

9. Cookies and Tracking Technologies

ezbet uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze platform usage.

9.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality such as login authentication and security. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options.
• Analytics Cookies: Help us understand how users interact with our platform to improve performance and user experience.
• Marketing Cookies: Used to deliver personalized advertisements and measure campaign effectiveness (only with your consent).

9.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some platform features. Most browsers allow you to:

• View and delete cookies stored on your device
• Block third-party cookies
• Block all cookies (though this may impair functionality)
• Receive notifications before cookies are stored

10. Children's Privacy

ezbet services are not intended for individuals under twenty-one (21) years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from a person under 21 years of age, we will immediately delete such information from our systems.

Parents or guardians who believe their child has provided personal information to ezbet should contact us immediately so we can take appropriate action.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated through prominent notice on our website or via email to registered users.

The "Last Updated" date at the top of this document indicates when the Privacy Policy was last revised. Your continued use of ezbet services after changes take effect constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

We will respond to all privacy-related inquiries within thirty (30) days of receipt.